Our warranty information for Sheldon Manufacturing covers all laboratory equipment produced and shipped to clients residing in the United States and Canada.
Sheldon Manufacturing, Inc. warrants products sold against defects in material or workmanship as follows: Sheldon Manufacturing Inc., at its option, unless otherwise agreed, will replace or repair any defective product unit or defective part of the product unit at no charge, or refund the purchase price to purchaser, provided that:
The warranty is in force from the date of shipment from our manufacturing facility. The warranty period begins on the day the customer receives the product, but not later than 45 days after the date of shipment from our manufacturing facility. Sheldon Manufacturing, Inc. reserves the right, at its discretion, to fulfill warranty claims with refurbished or reconditioned parts or units.
This warranty shall not apply to:
This warranty is the exclusive remedy of the purchaser, and Sheldon Manufacturing Inc. disclaims all other warranties, whether express, implied or statutory, including without limitation, warranties of merchantability and fitness for particular purpose. No employee, agent, or representative of Sheldon Manufacturing Inc. is authorized to bind Sheldon Manufacturing Inc. to any other warranty. In no event shall Sheldon Manufacturing be liable for incidental or consequential damages.
All express and implied warranties, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose, are expressly disclaimed and shall not apply to any products sold or services rendered hereunder. Sheldon Manufacturing Inc. shall not be liable for consequential, incidental, special, or other direct or indirect damages resulting from economic loss or property damage sustained by you or any end user from use of the products sold or services rendered hereunder.
Sheldon Manufacturing Inc. reserves itself the right, with three-month notice, to modify conditions under which standard Sheldon Manufacturing branded products can be returned and refunded. If the product was purchased through a dealer or third-party representative, the product return must be arranged in conjunction with the seller: (1) the product must be unused; (2) a return material authorization number (RMA) has been issued by Sheldon Manufacturing Inc.’s customer service department within 30 days after the shipment; (3) Sheldon Manufacturing receives the returned product at the factory in Cornelius, Oregon within 60 days after issuance of the return material authorization number and (4) the product must be returned in Sheldon Manufacturing packaging. If the packaging has been damaged or discarded, Sheldon Manufacturing will forward new packaging at the customer’s expense. (5) All return freight charges are the responsibility of the customer unless it is a case of pre-approved replacement, and (6) a credit will be issued when the product has arrived at Sheldon Manufacturing Inc. and has been inspected by Sheldon Manufacturing to be suitable to be returned to the stock. (7) Sheldon Manufacturing Inc. will charge a 25% restocking fee on all returned products that will be deducted from the return credit. In a case of restocking costs being higher than 25%, Sheldon Manufacturing will deduct the higher amount from the return credit.
Sheldon Manufacturing Inc. does not accept any returns of customized products. Products made by Sheldon Manufacturing Inc. that are sold under OEM brand names will be handled according to mutual agreements and legal requirements. Sheldon Manufacturing, Inc. reserves the right to repair a defective unit as the first choice of remedy.